Delivery Areas:

Furniture Roots strives to provide around Perth country side. However, please note that some remote and regional cities may be beyond our delivery capacity. To determine if we deliver to your regional, rural, or remote location, kindly email us your postcode, suburb, contact number, and the item(s) you are interested in. We will then obtain the most competitive delivery cost for you.

What does ‘Free Delivery’ mean?

Free Delivery is a complimentary service available for purchases over $5,000 within the Perth Metro area. To check if you qualify for free shipping, simply enter your postcode in the designated field during checkout on the Furniture Roots website or contact us at sales@furnitureroots.com.au.

Delivery Times:

Delivery times can vary based on the items ordered and the delivery location.
When can I expect to receive my items?

For In-Stock Orders:

Delivery for stocked items in the Perth area can be same-day or within 24 hours.
Delivery for stocked items in Australia (national orders) typically takes an estimated delivery time of 7-14 business days.

Once you have placed an order, we will send you a confirmation email providing an estimate of the delivery time. If you would like to receive a progress update, feel free to contact us via email or phone. We will also send an email notification to all customers when their order is ready for delivery from our Perth Warehouse.

Custom-Built Orders:

For custom-built orders placed with Furniture Roots, the estimated time of arrival (ETA) is typically between 8-12 weeks. Please note that all lead times provided are estimates only. The production and delivery time can vary based on factors such as the date and shipment loading, your options, your location, and the availability of freight forwarders. While Furniture Roots will make reasonable efforts to meet the estimated delivery date, you acknowledge and agree that Furniture Roots will not issue refunds or be held liable for any loss or damage arising from the non-delivery of products by the estimated delivery date, as long as the products are delivered within a reasonable time frame. Each product will have an estimated availability period indicated during the checkout process. Once your custom-built order is ready for dispatch from our Perth Warehouse, you will receive a notification by email.

Pre-Sale Orders:

Pre-sale items will have an anticipated arrival date provided by Furniture Roots’ logistics department. This date is subject to slight variations. Once your pre-sale order is ready for delivery from our Perth Warehouse, you will receive an email notification. Please allow 4-7 business days for your Furniture Roots purchase to be posted from the warehouse in Perth. Perth orders will be delivered within 1-3 business days of their arrival. It’s important to note that rare unexpected delays may occur due to circumstances beyond our control. In such cases, we will promptly notify you.

DELIVERY COST

Furniture Roots provides complimentary free delivery for purchases over $5,000 within the Perth Metro area. To estimate the delivery cost for your order, simply add the items to your cart and select the “Estimate Delivery” button.

For interstate and regional deliveries within Australia, we engage third-party freight forwarders. The initial freight cost quoted at the point of sale is an estimate and may be subject to change. We strive to obtain the most economical options through a multiple quotation process. In rare cases, the freight cost may increase at the time of dispatch. We will provide you with supporting documentation from the freight forwarder to justify any price difference.

To check the availability of delivery and freight charges, select Standard Shipping at checkout and enter your postcode.

IMPORTANT: Please note that our automatic calculation method for shipping freight costs may not be 100% accurate. If we determine that an order has been undercharged in freight costs, we may contact you to request additional shipping fees. If you choose not to pay the additional fees, we will gladly refund your order in full.

What does “Free Delivery” mean to me?

Free Delivery is available for major metropolitan areas in Perth. To check if you qualify for free shipping in Perth, Melbourne, Sydney, Brisbane, and Adelaide, simply enter your postcode during checkout using the Furnitureroots location field.

How much is delivery if I live outside metropolitan Perth, Adelaide, Melbourne, Sydney, or Brisbane?

We use convenient and cost-effective couriers, allowing us to offer competitive shipping rates across Australia. To calculate the delivery cost, enter your postcode in the Furnitureroots box or at checkout. Alternatively, you can contact us directly to inquire about the cost.

1. HOW LONG WILL IT TAKE FOR MY PRODUCTS TO BE MADE AND SHIPPED?

You will find “estimated delivery days” in the design studio and at the checkout. We will keep you informed of any delays and stay in touch throughout the production process of your product. If you have a specific date you need your furniture by, please let us know in advance, and we will do our best to accommodate your request.

2. CAN I PICK UP MY ORDER DIRECTLY FROM FURNITUREROOTS?

At Furniture Roots, we sell directly from our warehouse, and you can indeed pick up your order directly from the Furnitureroots Warehouse located at Unit 3/1924, Beach Road, Malaga, 6090 WA.

3. HOW CAN I TRACK MY ORDER?
To track your order, please visit our website or alternatively, email us at customerservice@furnitureroots.com.au.

4. DO I HAVE TO BE HOME FOR THE ITEMS TO BE DELIVERED?
It is necessary for someone to be available to accept the delivery as we use a secure courier that requires a signature as proof of receipt. A second attempt at delivery may be chargeable for free delivery customers.

For your convenience, we offer an “Authority to Leave” form available online. Please download and leave the form, allowing the driver to leave the products if you are not home at the time of delivery. In such cases, neither Furniture Roots nor the courier can be held liable for any loss, theft, or damage to your items once delivered.

All deliveries are made to the ground floor level front door (kerbside delivery). Delivery does not include item placement, assembly, or removal of packaging. For larger items, we recommend having an additional person to assist with bringing the items inside. You might be required to help the driver carry items from the vehicle to the ground floor door of your home or building, following Occupational Health & Safety standards. Please note that transport companies are not obligated to deliver items upstairs due to OH&S reasons and insurance restrictions. Couriers are unable to assist

WHAT HAPPENS IF I’M NOT THERE WHEN MY ITEMS ARE DELIVERED?

At Furniture Roots, our delivery partner will contact you prior to delivery to propose a date and time frame that is convenient for you. If you are not at home at the agreed-upon time, your items will be returned to the warehouse, and a card will be left at your door. We can arrange re-delivery, but please note that this may incur an additional delivery cost based on the originally paid rate. Second-attempt delivery will be chargeable for free delivery customers.

For your convenience, we offer an “Authority to Leave” form available online. If you download and complete the form, the driver can leave the products at your doorstep in case you are not home upon delivery. Please be aware that neither Furniture Roots nor the courier can be held liable for any loss, theft, or damage to your items once they are delivered.

IT’S BEEN LONGER THAN THE ESTIMATED LEAD TIME, AND I STILL HAVEN’T RECEIVED MY ORDER, WHAT SHOULD I DO?

We apologize for any delays you may have experienced. While we strive to deliver within the given timeframe and keep you informed of any delays, unexpected situations can arise. Once your items arrive in our warehouse, we will notify you and arrange a suitable delivery time.

If you have been waiting longer than expected and have not heard from us, please send an email to customerservice@furnitureroots.com.au. We will follow up on your order and provide you with an update.

CAN I CHANGE THE DELIVERY ADDRESS?

Certainly! If you need to change the delivery address, please contact us, and we will confirm the details and inform you of any applicable change in the delivery fee. You can make changes up until 24 hours before we dispatch your items for delivery from our warehouse. If your items have already been dispatched and a delivery attempt has been made, you may be charged for arranging re-delivery.

To request a change in the delivery address, please email our customer service center at customerservice@furnitureroots.com.au.

HOW WILL I KNOW HOW MY ORDER IS PROGRESSING?
Once we receive your payment, your purchase is sent directly to our Furniture Roots Studio. To keep you informed about the progress of your order, you will receive two emails at the following stages:

Payment acceptance confirmation.

Dispatch notification when your order is shipped from our warehouse in Perth to your chosen address.

I’VE TRACKED MY ORDER WITH YOUR DELIVERY COMPANY, AND IT SAYS IT’S BEEN LOST OR ALREADY DELIVERED, BUT I DON’T HAVE IT. WHAT SHOULD I DO?

We work with specialized third-party delivery partners to ensure efficient product delivery. In rare cases, they may encounter communication issues or tracking problems. If you have been unable to locate your order through tracking, please contact us for assistance. We are here to help resolve any issues.

HOW DO I CANCEL AN ORDER?

You can cancel an order within 48 hours of placing it, except for SALE, Lay-by, and Customized items. Please note that no change-of-mind refunds are provided for items after 48 hours of placing the order. If you request a change of mind refund/return after 48 hours, a 50% restocking fee will be applied to the total purchase price of the product.

Customized orders (including changes to the leather type, size, and color) and SALE items are not eligible for returns, refunds, or exchanges immediately after placing the order.

If the item has already been dispatched, canceling your order for stocked items (excluding Lay-by, customized, sale, and back-ordered items) will result in receiving a credit note for the cost of the product only. Please note that you will be responsible for any logistic and delivery costs incurred.

If you have specific delivery requirements such as limited availability to accept delivery or the need to delay delivery, please contact us before placing your order. We are happy to discuss your options and accommodate your needs. Alternatively, you can leave a comment in the designated fields at checkout, and we will reach out to you.

Furniture Roots shall not be held liable for any consequential, incidental, punitive, or contingent damages arising from breach of contract, warranty, tort (including negligence and strict liability), or any other theories of law, related to goods and/or services sold by Furniture Roots or any undertakings, acts, or omissions related thereto. Furniture Roots hereby disclaims all such damages.