Service Coverage / Delivery Areas

Furniture Roots delivers furniture across the Perth metropolitan region and surrounding areas.

However, very remote or rural locations may be beyond our current delivery zones. If you’re unsure whether we can service your area, please email us the following:

  • Your postcode
  • Suburb
  • Contact number
  • Items you’re interested in

We will then check delivery options and provide the most competitive shipping cost for you.

Complimentary Shipping: ‘FREE DELIVERY’

We offer free delivery on large orders. In the Perth Metro area, orders over $5,000 qualify for complimentary shipping. During checkout, enter your postcode to see if you’re eligible for free delivery.

You can also contact us at sales@furnitureroots.com.au to confirm eligibility.

Additionally, free shipping applies to major city metro areas for qualifying orders. Includes Perth, Melbourne, Sydney, Brisbane, and Adelaide.

Delivery Costs & Free Shipping Eligibility

Furniture Roots provides free shipping for qualifying orders and competitive rates elsewhere.

  • Perth Metro Free Delivery:

Orders over $5,000 get free delivery within Perth Metro. To estimate shipping costs, add items to your cart and click “Estimate Delivery”. This tool will quote a freight fee (or $0 for eligible orders).

  • Interstate and Regional Shipping:

For delivery outside Perth, we use trusted third-party freight partners. The initial freight quote shown at checkout is an estimate. We obtain multiple quotes to find the most economical option. Occasionally, actual freight costs may differ at dispatch. If there is a price change, we will provide documentation to justify any increase.

  • Outside Major Metro Areas:

If you live outside major cities, we still ship nationwide. We use efficient couriers to keep rates competitive. To find out delivery cost, enter your postcode in the shipping calculator at checkout or email us for a quote.

Production & Shipping Time

Each product’s page and the checkout will display estimated delivery days to set your expectations. These estimates cover production and shipping time. We will proactively communicate any delays by email.

If you need your furniture by a specific date, please notify us in advance so we can try to accommodate your schedule.

Estimated Delivery Time

Delivery times depend on the type of item and your location. Below are typical timeframes:

  • In-Stock Orders:

For in-stock furniture, Perth-area deliveries can be made on the same day or within 24 hours. Orders going interstate within Australia usually arrive in about 7–14 business days.

After you place your order, we’ll email you an estimated delivery date. You’re welcome to email or call us anytime for an update. We will also notify you by email when your order is ready to leave our Perth warehouse.

  • Custom-Built Orders:

Custom or made-to-order items have an ETA of 8–12 weeks. All lead times are estimates and can vary. Factors include production schedules, your custom options, and freight availability.

While we strive to meet estimated dates, you acknowledge that delivery may take longer. Furniture Roots is not liable for losses or damages if items arrive later than expected. Each custom item will show its estimated availability at checkout. You’ll receive an email notification once your custom order ships from our furniture warehouse.

  • Pre-Sale Orders:

Items on pre-sale will have an expected arrival date provided by our logistics team. This date can shift slightly. After the products arrive at our warehouse, we’ll notify you by email.

Allow 4–7 business days for the order to be posted from our warehouse. Perth Metro customers will then receive delivery within 1–3 business days. On rare occasions, unexpected delays can occur; if so, we’ll let you know as soon as possible.

Order Tracking

Once your order ships, you can track its progress. We will send you tracking information, or you can check your order status on our website. If you have any issues tracking online, please email us at customerservice@furnitureroots.com.au. We’re happy to help you locate your shipment and provide updates.

Order Pickup

Yes. You can pick up your order directly from our warehouse in Malaga, Perth.

We sell directly from our warehouse to you, so once your order is ready, you’re welcome to collect it. Our address is Unit 3/1924 Beach Road, Malaga WA 6090. We will let you know when your order is ready for pickup.

Home Delivery Requirements

Deliveries require a signature for proof of receipt. Please ensure someone is available at the delivery address to sign for the items. If no one is home and a second delivery attempt is needed, you may be charged for the second delivery attempt.

For convenience, we offer an ‘Authority to Leave’ form on our website. You can download this form and place it on your door if you won’t be home. The courier can then leave the items at your front door or another agreed safe place.

Note: Once delivered this way, Furniture Roots and the courier cannot be held liable for any theft or damage to the items after delivery.

All deliveries are kerbside (ground floor, front door). Couriers do not carry items upstairs, through lifts, or into your home, and they do not unpack or assemble the furniture. Delivery includes bringing the items to the front door only. For heavy or bulky items, please have an extra person available to help carry them inside.

Late Delivery / What If Your Order Is Delayed?

We apologise if your order is taking longer than the estimated lead time. Unforeseen delays can happen. For example, shipping holdups or production issues. Rest assured, once the items arrive at our warehouse, we will contact you to arrange delivery.

If you’ve been waiting beyond the expected date and haven’t heard from us, please email. We will urgently follow up and update you on your order’s status.

Missed Delivery / If You’re Not Home

Before delivery, our courier will contact you to arrange a convenient date and time window. If they arrive and you’re not there at the agreed time, the items will be returned to the warehouse and a notice card will be left at your door. We can then schedule a re-delivery, but please be aware that a second delivery attempt will incur an additional charge. even if your first delivery was ‘free’.

To avoid missed deliveries, consider using the ‘Authority to Leave’ form mentioned above. Complete the form and let the courier leave your furniture at the door if you’ll be absent..

Changing Delivery Address

If you need to change the delivery address for your order, please contact us as soon as possible. We can usually update the details up to 24 hours before dispatch from the warehouse.

We will let you know if there is any change in delivery fees due to the new address. If your order has already been dispatched and the courier attempts delivery, changing the address at that point may not be possible. You might incur extra charges for rerouting or a new delivery.

To request an address change, email our customer service team with your order number and new details. We’ll confirm any additional costs and process the change if time allows.

Order Status

Once your payment is received and your order is processed, we send two key emails to keep you in the loop:

  • Payment Confirmation: This email confirms your payment has been accepted and your order is processing.
  • Dispatch Notification: When we ship your order from our warehouse, we email you that it’s on the way (including tracking information if available).

By watching for these emails, you’ll always know where your order is in the process.

Delivery Issues: Lost or Misdelivered Orders

In rare cases, a courier’s tracking system might show your order as lost or already delivered even if you haven’t received it. If you encounter any tracking confusion or missing items, please contact us immediately for assistance.

We partner with experienced delivery companies, and we will work with them to locate your shipment. Do not hesitate to reach out so we can resolve the issue together.

Order Cancellation / Returns & Refunds

  • Change of Mind:

Orders cancelled after 48 hours for change-of-mind will incur a 50% restocking fee on the product price. For example, if you decide you no longer want the item after 48 hours, only half of the purchase price (minus original shipping) will be refunded.

  • No Returns on Custom or Sale Items:

Customised items (changes in leather, colour, size, etc.) and sale items cannot be returned or exchanged simply because you changed your mind. These items are final sale once ordered.

  • Cancelling an Order:

You may cancel your order within 48 hours of placing it, as long as the items are not on sale, not part of a lay-by, and not customized to your specifications. To cancel, email with your order number and request.

  • If Item Has Shipped:

If your order is already dispatched, you cannot cancel delivery. Once an item is in transit, cancellation is not possible. If you refuse a delivery or return a delivered item that was not customised or on lay-by/sale, we will issue a credit note for the product’s cost only. You will be responsible for the return shipping and freight costs.

  • Special Delivery Requests:

If you have special delivery instructions e.g., limited availability to receive the delivery, or the need to delay delivery, let us know before placing the order. We will try to accommodate your needs. You can also leave a note in the comments section at checkout, and we will follow up with you.

Liability Disclaimer

Furniture Roots aims to deliver all goods in excellent condition and on time, but we operate under certain legal disclaimers.

We cannot be held liable for any indirect, incidental, or consequential damages arising from your purchase or delivery of our products.

This includes any damages due to delays, mishandling, or issues beyond our control such as transportation accidents, natural disasters, etc. To the fullest extent permitted by law, Furniture Roots disclaims responsibility for any special or punitive damages.

Have any questions about your order or delivery options? Email or contact our team. We’re here to help make your furniture delivery smooth and reliable.