Layby sales fall under the regulations of the Competition and Consumer Act 2010 (Cth) in Australia. Furniture Roots offers Layby services, allowing you to purchase products and pay for them in convenient installments before taking them home. We will dispatch the products once we receive the final installment payment for all Lay-Buy deals. Our Layby option is available to individuals who are at least 18 years old and reside in Australia. To use Laybuy, you need to provide us with your full name, residential address, email address, and mobile number for credit check and verification purposes.

With Furniture Roots Layby, you can enjoy a simple interest-free payment plan, securing your purchase today and paying for it in equal monthly installments for up to 12 months, as agreed upon. Late payment fees of $50 may be charged for each missed payment, and any payment default may result in our debt collection service contacting you and potentially affecting your credit score.

This agreement is between Aussie Furniture Mart Pty Ltd T/A Furniture Roots and the individual initiating the Layby Agreement (“you” or “Layby Contact”). As the Layby Contact, you are solely responsible for Layby payments, compliance with the Layby Agreement, and any breaches thereof. Please note that Furniture Roots makes no representation or commitment to supply any chosen order until the application has been correctly submitted, payment finalized, and the order approved by a team member.

The Layby Agreement’s commencement date is the “Date Placed” specified on the order receipt, and a deposit must be received within seven (7) days of initializing the Layby; otherwise, the application will be canceled. The Layby’s finalization date is determined upon Layby’s approval, and once we receive your final payment, we will deliver your order within a reasonable timeframe. Please note that we will not store your order beyond 30 days after the Layby finalization date unless prior arrangements have been made, and delivery and storage fees may apply if the delivery is not accepted or collected within 30 days from the notice given date.

Our Laybys are available for up to 52 weeks, and regular monthly payments must be made. Individual items cannot be added, removed, or separated from a Layby, and Laybys must be collected in full without being separated into multiple parcels. If you wish to collect your Laybuy prior to the finalization date, you must notify us 12 weeks in advance and make full payment. It’s essential to inform Furniture Roots of any changes to your address, as delivery fees will be adjusted accordingly. Please note that Layby is not available for online purchases, and it applies to any full-priced item.

Regarding payments

A Layby is available for a minimum purchase value of $150, requiring a 10% deposit without any setup fee. Furniture Roots accepts all major credit cards, and electronic funds transfer is available upon request. Each payment made will be issued a registered receipt indicating the amount paid and the remaining outstanding balance. You have the option to make more frequent payments if desired.

Refunds and Returns

Change of mind refunds or returns on Layby items after 48 hours of placing an order will incur a 50% restocking fee based on the purchase price. Customized orders (e.g., specific leather type, size, color) or items on sale are not eligible for returns, refunds, or exchanges immediately after placing an order or deposit.


You have the right to cancel your Lay-By agreement at any time before collecting the goods, except for custom-made orders (e.g., specific size, color, leather type). Upon cancellation, you will be reimbursed for all funds paid, minus the restocking fee. Please note that all refund amounts are subject to a termination fee of $250 and a 50% restocking fee based on the purchase price of the products.


The company reserves the right to cancel the Lay-By agreement if the customer fails to meet the payment schedule. In such cases, applicable termination fees and a 50% restocking fee based on the purchase price of the product/s will be charged, reflecting the customer’s non-compliance with the agreement.

Furthermore, the company reserves the right to terminate the agreement if it is unable to supply the item, if the goods are deemed to be faulty, or if the company ceases to trade. No termination fees will apply when the company exercises these rights.


All applicable warranties commence from the period of collection, not from the start of the Lay-By agreement. Lay-by terms may be adjusted for specific events or promotions.


Your personal information will be used to administer the Lay-By agreement, including sending reminders via letter, SMS, or email by Furniture Roots or third parties. Furniture Roots may disclose personal information to service providers for these purposes. Rest assured, Furniture Roots respects customer privacy and will only use personal information in accordance with its Privacy Policy, which can be found at [insert URL] or by contacting for further details.


Furniture Roots reserves the right to terminate this Agreement in the event of any breach or illegal conduct by you, or as permitted under the Australian Consumer Law (ACL). The ACL provides consumers with guarantees that cannot be excluded, restricted, or modified. The Lay-By Agreement does not affect any rights you have under the ACL or any other legal rights that cannot be excluded or modified.

However, subject to the ACL and any other legal restrictions, Furniture Roots excludes any terms, conditions, warranties, guarantees, or other liability that may apply to Furniture Roots in respect of the Lay-By Agreement or any actions taken under it. For services other than those ordinarily acquired for personal, domestic, or household use or consumption, Furniture Roots limits its liability, as permitted by the ACL, to either the re-supply of the services or the payment of the cost of having the services supplied again.

Unless you acquire anything under the Layby Agreement as an individual and wholly or predominantly for personal, domestic, or household use or consumption, and if Furniture Roots cannot exclude liability, Furniture Roots is not liable for any loss or damage, including the indirect, special, consequential, or economic loss or damage, whether arising from default or negligence by Furniture Roots, its employees, agents, or contractors.