This Refund Policy (“Policy”) applies to all purchases made on our online furniture store (““). Please read this Policy carefully before making a purchase. By placing an order on the Website, you agree to be bound by this Policy. If you do not agree with any part of the Policy, you must not proceed with the purchase.

  1. Refund Eligibility: We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, you may be eligible for a refund under the following conditions:a. Damaged or Defective Products: If the product you received is damaged or defective, you must notify us within 5 days of delivery. We may request supporting evidence, such as photographs or other documentation, to assess the issue. Upon verification, we will provide a full refund or offer a replacement, as per your preference.

    b. Incorrect Product Shipment: If you received the wrong product or an item different from what you ordered, please contact us within 5 days of delivery. We will arrange for the correct product to be shipped to you or provide a full refund upon return of the incorrect item.

  2. Non-Refundable Items: Certain items are exempt from being returned or refunded unless they are damaged or defective. Non-refundable items may include:a. Custom-made or personalized products.

    b. Clearance or sale items.

  3. Return Process: To initiate a refund or return, please follow these steps:a. Contact our customer support team at 0478 544 571 or email is on within the specified timeframe mentioned in Sections 1 and 2. Provide your order details and a description of the issue.

    b. If applicable, our customer support team will provide you with instructions for returning the product. You may be responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect item.

    c. Ensure that the product is securely packaged for return shipping to prevent any further damage.

    d. Once we receive the returned product and verify its condition, we will process the refund within 5 days. The refund will be issued to the original payment method used for the purchase.

  4. Exchanges: If you wish to exchange a product for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability. You may be responsible for any price differences and applicable shipping costs.
  5. Cancellation: If you decide to cancel your order before it has been shipped, please contact us immediately. If the cancellation request is received after the product has been shipped, the refund process will follow the guidelines mentioned in Section 3.
  6. Non-Compliance: Failure to comply with this Refund Policy may result in the denial of a refund or return.
  7. Amendments: We reserve the right to modify or update this Refund Policy at any time. The updated Policy will be effective upon posting on the Website. It is your responsibility to review the Policy periodically for any changes.

If you have any questions or concerns about our Refund Policy, please contact us at 0478 544 571 or email is on

Last updated: 16/05/2023